How To 'Snip' a portion of your screen, or do a screen shot of BrokerForce®
A screen shot is like taking a picture of your screen and a 'snip' is of just an area of the screen. Screen shots or snips can be used for many reasons, but the purpose of this FAQ is to instruct how to use these tools for support. It is often faster, easier, and more descriptive to send a screen shot of an error message as opposed to having to write out a detailed explanation of the error.
Windows has made it much easier to do a snip of just a portion of your screen. To do this, press the Windows key, the 4 square button at the bottom left of your keyboard, press shift, and press 'S'. This isn't a key combination; press all 3 keys consecutively within two seconds. If done correctly, your screen will dim in a moment. Click at the upper left corner of the area you want to 'snip', hold the mouse button down and drag down and to the lower right to cover the area of interest. BOOM! You did it!
If you have difficulty with the Windows, shift, s key sequence, click the Windows button, type snip, click on <SnipIt>. The advantage of this method is that you can use the highlighter and pencil to mark up the image.
Create a new email to support@brokerforce.com, click into the body of the email, press the <Ctrl-V> key combination to paste the snip into the body of the message. You can paste images into emails, MS Word, Paint, AI programs, Excel, and many others.
To create a screen shot, press the "Print Screen" key (on top row of keys) on your keyboard. This places a copy of your entire screen into the clipboard. It will be a much larger file. Click into the body of the email, press Ctrl-V to paste.